The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and ...

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and ...

Customer support is one of the more obvious areas for enterprises to deploy AI solutions — but done incorrectly, it can backfire in a big way, as we learned from the various Chevrolet car dealerships ...

SAN JOSE, CA / ACCESSWIRE / March 12, 2024 / Quark.ai, the Generative AI leader in Autonomous Customer Support, today announced the test deployment of the Quark.ai Support LLM with a Fortune 500 ...