Okta Customer Support System Hacked The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Okta's (NASDAQ:OKTA) stock fell about 6% premarket on Wednesday after the company said that it has found that hackers stole information on all users of its customer support system in a network breach ...

A hacking group believed to be responsible for the SolarWinds breaches used access to Microsoft's support tools via a compromised customer service agent's computer, a breach that enabled the hackers ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...

Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices ...

Contrary to its earlier analysis, Okta has confirmed that all of its customer support system users are affected by the recent security incident. Identity and access management company, Okta, has ...

From the point of view of a consumer, customer service sometimes feels like a monolith, but behind the scenes it can be a very fragmented business, with dozens of companies providing various different ...

Pop! The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing and testing are done. One critical piece of the puzzle is ...

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.