Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Concentrix Outsource Currys Contact Centre Jobs. Concentrix, provides customer support for Currys, have reacted as jobs ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...

Omni Interactions secures 3rd consecutive Outsource Partner of the Year award from Business Intelligence Group for its innovative Fractional Workforce Model. Winning Outsource Partner of the Year for ...

While Adelphia Communications is building up its customer service and technical support operations in Buffalo, more and more cable companies are outsourcing those tasks to lower-cost contractors, ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...