Astrik unveiled Chattrik, Pakistan’s first AI‑enabled live chat solution developed entirely by local talent, marking a major ...

Tekpon is an online marketplace connecting businesses with the software solutions they need to thrive in today's digital landscape. With a focus on innovation, quality, and transparency, Tekpon offers ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

In a Deloitte survey, 26% of leaders said their organizations were seriously exploring autonomous agents. ServiceNow, SAP, and Salesforce are among the firms that have debuted AI agents to do work ...

AI writing tools can help deliver exceptional customer service. Here's how to do it. Exceptional customer support leads to many benefits for businesses, including reduced churn rate, increased revenue ...