Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more ...

Most every organization has been thrust into the future of work. What will determine failure or success in this brave new world? Read now Teams Navigate New Standards of Engagement - As customer ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

While vehicle customer service satisfaction in Mexico improves for a fourth consecutive year, authorized dealerships continue to lose a notable share of the service market to independent service ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...