Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a Silver winner in the Stevie® Awards for Sales & Customer Service in the Best ...

ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced an expanded relationship with ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ: IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it ...

Hightouch, a platform that helps companies sync customer data across different back-end databases and systems, today announced that it raised $38 million in a funding round that values the startup at ...

Dubai, UAE – The Federal Tax Authority (FTA) has obtained two new international accreditations for ISO standards in the ...