A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Customers and vendors alike want a speedy resolution to any support issues. Increasingly, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

Frequently executives within organizations encounter dilemmas when it comes to striking a balance between customer support costs and their associated expenses. Moreover, technology sector companies ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

Robinhood, the investing platform at the center of last month's stock market frenzy, announced Monday that it had added a live customer phone line and other customer support features. The news came ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Although Browning says Starlink's internet service is “awesome,” he was forced to cancel after the company’s customer support failed to restore access after he paused his subscription. “I get that ...

STAMFORD, Conn.--(BUSINESS WIRE)--A recent survey of nearly 250 customer service and support leaders across the globe revealed five emerging trends in technology adoption and where service ...

ATLANTA--(BUSINESS WIRE)--EarthLink, a leading provider of internet and online services, is ranked as the top internet service provider in Customer Satisfaction according to HighSpeedInternet.com’s ...