The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

TROY, Mich.--(BUSINESS WIRE)--The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 China Customer Service ...

TROY, Mich.: 12 Oct. 2023 — Overall satisfaction among wireless internet customers (5G or 4G LTE home internet) averages 748 (on a 1,000-point scale), while overall satisfaction among wired (fiber and ...

Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

American consumer research company J.D. Power recently released the results of the 2022 Mexico Customer Service Index Study, raking automotive brands in terms of customer satisfaction. Critically, GMC ...

Discount-brokerage firms trump wirehouses in customer satisfaction, survey says In a customer service satisfaction survey of 17 brokerage firms, discount-brokerage firms scored better in terms of ...