The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most companies don’t spend time at the end of the customer’s ...

Engagement and customer experience make up 52% of the reasons customers leave in the first 90 days Respondents believe if the abandonment rate was reduced by 50%, it would increase customer ...

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...