Success in business depends on identifying what your target customers need or want and creating a total package of benefits that meets these needs in a superior fashion to your competitors' offerings.

A startup called GetHuman offers to handle your most-dreaded customer service calls for $5 to $25 a pop. Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce ...

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Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures, the state attorney general announced on Wednesday. The agreement stems from consumers' ...

SAN FRANCISCO (MarketWatch) -- Time Warner Inc.'s America Online division has agreed to reform its customer service procedures, New York Attorney General Eliot Spitzer said Wednesday. The agreement ...