To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Sep 04, 2014, 12:41am EDT Oct 18, 2014, 09:33pm EDT This ...

(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

Most of the time, customer support inquiries are directed to live agents. Today, chatbots are reshaping the way companies interact with their customers especially under the new normal. A chatbot is a ...

The enormous strides made in customer experience (CX) related technology in recent years has made it essential that companies continually upgrade their CX strategies to ensure they remain abreast of ...

Best Practice Training and Development, a provider of consultancy, skills development and Professional Certification to the customer service and contact centre sectors, has today announced the launch ...