NEW YORK, Sept. 2, 2025 /PRNewswire/ -- PolyAI, a leader in enterprise conversational AI, today announced it has been recognized in multiple 2025 Gartner reports, including the Hype Cycle for Customer ...

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

Overview: AI in marketing analytics is experiencing rapid adoption as businesses increasingly rely on intelligent data ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

BOSTON--(BUSINESS WIRE)--Vivantio, a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with ...

Vivantio, a leading provider of customer service optimization software and solutions, is launching FLEXBridge, a new integrations platform that facilitates connections between Vivantio’s Unified ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Covid-19 accelerated tech adoption and digital transformation ...

Datadog continues to show strong customer growth, with a 21% increase in customers and 20% increase in high-value customers in Q3. The company is seeing signs of stabilization in customer usage ...

Uptick in end users, independent software vendors, system integrators and resellers implementing company’s quantum optimization technology to address complex challenges New hybrid quantum solver ...