WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: ...

LONDON--(BUSINESS WIRE)--The field service management software market is set to grow by USD 3.43 billion, accelerating at a CAGR of over 17%, during the period spanning over 2020-2024. One of the key ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Field service management, which refers to the management of jobs ...