Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

When being interviewed for a job, you’ll likely be asked a combination of question types, including traditional, situational, and behavioral. Out of all of these, behavioral questions have become one ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Articles about job interview questions abound; search “job interview questions” and Google lists 3.7 million results. (Second on the list is an article I wrote on the most common job interview ...