BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced survey results that reveal insights into how consumers prefer to interact with ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Syntheia Corp. (“Syntheia” or the “Company”) (syntheia.ai), CSE – SYAI, a leading provider of conversational AI solutions for inbound telephone call management, is pleased to announce the commercial ...

While progressing into 2024, WhatsApp maintains its impressive expansion as the top messaging platform globally. Having close to three billion monthly active users, it has evolved from a basic ...

My husband and I had parked our car in a hotel parking lot near the Philadelphia International Airport. When we returned on a cold rainy night, our car was dead. We went into the hotel to see if ...

More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the ...

Customer service has many facets. One such facet is the delivery of customer service in the business-to-consumer arena — one of the most recognized areas of customer service. When you and your ...

Today, artificial intelligence (AI) has become a cornerstone of customer service and many companies are touting their automated systems as the pinnacle of efficiency and convenience. A rude awakening ...

An organization that sees its customer service department as a cost center is ignoring a significant opportunity to increase customer loyalty and lifetime value. Customer service is now the primary ...

PHOENIX--(BUSINESS WIRE)--According to new research from the 2016 Aspect Consumer Experience Index, the desire for automated interaction is real. Forty-four percent of the respondents to the company’s ...