Survey of 1,000+ U.S. consumers draws important insights for eCommerce brands looking to win this upcoming holiday shopping season SAN FRANCISCO--(BUSINESS WIRE)--Results from a new consumer survey ...

SAN FRANCISCO--(BUSINESS WIRE)--According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet ...

As customer expectations evolve, basic amenities and standard services are no longer sufficient to captivate modern, experience-savvy guests. This consumer mindset shift mandates an industry ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the world have had to change nearly every facet of their operations—and no area has seen more ...

As generative AI creates new possibilities across virtually all industries, one of the most pressing questions for businesses and their shareholders is how this technology will transform end-to-end ...

Organisations will always win when customer experience is treated as a continuous commitment that ensures they feel seen, ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

The metaverse, a virtual reality–based successor to the internet that is populated with live people, is yet another new digital space where brands can more fully engage with their customers. But, many ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

Customer experience is your brand's most powerful differentiator. AI-powered customer experience gets smarter with every interaction. Reactive customer service isn't enough. Brands need to meet ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...