Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

LONDON--(BUSINESS WIRE)--The field service management software market is set to grow by USD 3.43 billion, accelerating at a CAGR of over 17%, during the period spanning over 2020-2024. One of the key ...

IN THE OLD DAYS, work order management software stayed put in the office, and personnel plying the keyboard used the telephone to relay information to technicians out in the field. Todays advanced ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Today’s consumers expect personalized service and an ...