NPR

Tired of long customer service calls? The White House is working to change that.

NPR's Ari Shapiro speaks with Neera Tanden, domestic policy adviser to President Biden, on the administration's new "Time is Money" initiative. AUTOMATED VOICE #2 ...
WUFT

Tired of long customer service calls? The White House is working to change that.

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five. SHAPIRO: Customer service. AUTOMATED VOICE #2: Sorry, I didn't hear you. Please ...

GoTo Adds New AI-Powered Tools to Help Auto Dealerships Answer More Calls, Book More ...

GoTo, the leader in cloud communications and IT, today announced powerful new advancements to GoTo Connect for Automotive, ...

Tom Snyder: AI customer service saves money, but at a cost to satisfaction

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
Automotive News

Service tip: Use each customer's data during phone calls to ensure meaningful engagement

Service-to-sales phone calls are a crucial touch point in any dealership's customer engagement strategy, says Kurt Philippsen, dealer relations manager at automotiveMastermind. To avoid falling into ...