COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

Unexpected disruptions can throw your business into disarray, leaving customers frustrated and staff overwhelmed. Even more concerning is that much of this chaos can be prevented with the right tools.

New digital waitlist software helps restaurants, cafes, and salons reduce customer wait times by 85% with instant QR ...

MIAMI--(BUSINESS WIRE)--Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Virtual Lobby 3.2.0. Virtual ...

PUNE, India, Feb. 5, 2020 /PRNewswire/ -- With increased competition, the importance of customer loyalty is ever increasing. For firms to grow exponentially, customer loyalty plays a very important ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

SUNRISE, Fla., March 3, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Spring 2020 Queue Management Software Customer Success Report to give prospects better insight on which Queue ...

Retailers spend numerous hours and resources perfecting every aspect of customer engagement. So why have so many overlooked one of the most important details to seal the deal? Consumers are not ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...