Pubgoers are in a heated debate after a Melbourne pub customer was left a “rude” message on their receipt for a simple request. A receipt from the Cornish Arms in Brunswick, Melbourne was shared to ...

Text message marketing is an easy way to boost your digital marketing efforts. Learn why and how you should use it.

An error has occurred. Please try again. With a The Portland Press Herald subscription, you can gift 5 articles each month. It looks like you do not have any active ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

An Ohio woman claimed she would never set foot inside a Starbucks outlet ever again. Autumn Perkins accused a Starbucks employee of scribbling a snarky message on her cup after ordering Charlie Kirk’s ...

BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake customer support ...

In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number ...

U.S. phone giant T-Mobile said Wednesday that hackers had “no access” to its customers’ calls, text messages, and voicemails during an ongoing industrywide cyberattack targeting internet and phone ...

Expanding a customer base is crucial for businesses to maintain long-term growth, remain competitive and adapt to changing market dynamics. Without a strategic, well-defined approach, companies risk ...

FILE – Turning Point USA Founder Charlie Kirk speaks before Republican presidential candidate former President Donald Trump arrives at the Turning Point Believers’ Summit, July 26, 2024, in West Palm ...