Companies constantly seek innovative ways to engage with their customers in today's rapidly evolving business landscape. One such innovation that has been gaining momentum is integrating immersive ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements.

"Artificial Intelligence is not just the future. It is the present that's shaping the future. Our focus should not be to fear it but to learn how to steer it," remarks Madhavi Putta, the visionary IT ...

HubSpot, which sells marketing and sales software, and TikTok have announced a new partnership aimed at improving community-based customer acquisition for B2B brands. This collaboration marks the ...

Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud's generative AI (gen AI) ...

In 2019, marketers who used three or more channels in any one campaign earned a 287% higher purchase rate than those who opted for a single-channel campaign. However, in my experience, the true ...

SAN FRANCISCO--(BUSINESS WIRE)--Today, Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable ...

We’ve all been there. You’re next in line to check out when the cash register goes down, or you’re on the phone with customer service only to have the agent tell you their computer is slow. Most ...