The combined business will serve more than 4,000 customers globally and surpass $100 million in annual revenue.

AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part ...

These new capabilities allow organizations to unlock customer insights at scale, set new experience benchmarks, and streamline design workflows UserTesting, the leading provider of human insights for ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

The digital age has revolutionized customer expectations. No longer content with limited options, today's customers actively explore, compare, and demand exceptional experiences throughout their ...

A positive customer experience is fundamental to the success of any business, including B2B organizations. Qualtrics research found bad customer service could cost more than $3.7 trillion globally.

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

Soft skills matter. AI requires soft skills like adaptability, collaboration and critical thinking to make an impact in customer experience and marketing. Experiment and innovate. Safe spaces for ...

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UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This ...