An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Artificial intelligence (AI) has emerged as the most transformative force in business in recent memory, and it is already reshaping the way companies interact with customers. Understanding this impact ...

MSPs are best-situated to grow their existing business when they document common processes and evaluate every single interaction with clients, according to a ConnectWise leader. Service excellence is ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

Higher sales volume on car dealership lots is inevitably returning. That means more deals being drafted and more customers entering the finance and insurance office. Once there, a car buyer is in a ...

Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long flight, the excitement of waiting hours to taste a special meal, the ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...