Philippine companies are increasingly turning to sophisticated technologies that combine artificial intelligence, data ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Overview: Practical projects show how data supports real decisions across industries and services.Analytics skills grow ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

The ability to make informed decisions quickly is a competitive advantage for businesses, and being able to analyze data can give companies an upper hand. As businesses strive to optimize marketing ...

Istanbul — Dataroid, an AI-powered digital analytics and customer engagement platform, announced that it has completed a US ...

Key data and analytics trends in 2026 include decision intelligence, real-time analytics, semantic layers, platform consolidation, and board-level governance. Here's what you need to know.

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

Istanbul— Dataroid, an AI-powered digital analytics and customer engagement platform, has completed a US $6.6 M Pre-Seri ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in Global Customer Relationship Management, 2024" report has been added to ResearchAndMarkets.com's offering. To deliver excellent customer ...