From booking appointments with a few words to managing complex workflows, conversational AI has become an essential driver of innovation. The focus is now shifting beyond automated responses toward ...

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (NASDAQ: SOUN), a global leader in voice AI and conversational intelligence, today announced the launch of Vision AI – an advanced visual ...

YouTube is rolling out new AI-powered features to help users find content and information more easily, the company announced on Thursday. The platform is launching an AI-powered search results ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. Conversational AI is reshaping industries, particularly ...

What if you could build a conversational AI agent that not only answers complex questions but also integrates seamlessly with external tools, streams real-time responses, and delivers structured ...

What if your next interaction with a virtual assistant felt as natural as chatting with a friend? Imagine asking a question aloud, seamlessly switching to typing a sensitive detail like your email ...

DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced that the company has been named a Leader in the Gartner® ...