Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

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ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

The promise of Computer Telephony Integration (CTI) is a system that enables a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Today's ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

HOLMDEL, N.J., Oct. 2, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced Vonage Communications APIs are now integrated with ComDesign Co., Ltd.'s cloud-based Computer ...

OTTAWA, Canada, Dec. 3, 2018 /PRNewswire/ -- InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the ...