Top Stories from Jan. ESCAMBIA COUNTY, Fla. (WKRG) — A new 911-call routing service is coming to Escambia County. Next ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

A Miami-based company accused of routing foreign-based robocalls into the United States is the target of a federal lawsuit by Florida Attorney General Ashley Moody seeking to stop the alleged ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The call routing system may also request the person to enter some identifying information about him or her, such as a member number or a birthdate. After the person enters the requested information, ...

2020 MAY 12 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Local 10-digit dialing is the next route pattern to be discussed. 10-digit dialing has become the standard local dialing mechanisms in major cities where local service providers will no longer route 7 ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...