Top Stories from Jan. ESCAMBIA COUNTY, Fla. (WKRG) — A new 911-call routing service is coming to Escambia County. Next ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service. THIS ...

United States - January 6, 2026 - EVP (Enhanced Voice Processing) Communications, a leader in healthcare communication technology, has announced the launch of its Hybrid Answering Service, an ...

The call routing system may also request the person to enter some identifying information about him or her, such as a member number or a birthdate. After the person enters the requested information, ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

A Miami-based company accused of routing foreign-based robocalls into the United States is the target of a federal lawsuit by Florida Attorney General Ashley Moody seeking to stop the alleged ...

LOS ALTOS, Calif.--(BUSINESS WIRE)--Sept. 27, 2004--TuVox, the pioneer in enterprise software for speech applications, today announced the availability of TuVox Perfect Router(TM). TuVox Perfect ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...