If you’re currently in charge of managing a call center sales operation in this industry you know how important it is to forecast correctly and comply with the budget set by the company. Everyday ...

Dear PAO, I am currently employed as an operations manager at a call center in Taguig City. I sometimes find myself working ...

Customer interactions don't necessarily end after the caller and the agent disconnect the line. In many call center scenarios, agents may spend a few seconds or even minutes inputting final data into ...

In a little more than a year, 24-year-old Devoun Rushing has gone from working at Olive Garden to a management role in one of southeast Michigan's faster-growing office jobs: the call center. The ...

NORTH SALT LAKE CITY, Utah -- Customer service in the convenience store business isn't just about serving the people that buy a fountain soda or a gallon of gas. It's also about servicing the managers ...

The ability to attract, retain and develop talent through strong recruitment, training and employee satisfaction programs is crucial in order to prosper in competitive environments like the Las Vegas ...