Begin the interview with an open-ended question, such as "Tell me about your call-center work experience." Ask candidates about their experience at all levels within the call center or sales ...

Knowing how to answer common interview questions and answers when applying for jobs is extremely important. During the process of applying, one of the best yet potentially most intimidating moments is ...

The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader. Call centers aren’t going anywhere.