South Bend is among 50 finalists in the Bloomberg Philanthropies Mayors Challenge.

The pilot program, which began in late October, reduced the number of calls that otherwise went to voicemail or other ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...