The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

The AI model maker and business-software provider signed a three-year pact that underscores how AI agents are increasingly ...

HIAB CORPORATION, INSIDE INFORMATION, 20 JANUARY 2026 AT 10.00 AM (EET) INSIDE INFORMATION: Hiab plans to evolve operating model to drive scalability and customer focus and provides update on ...

GenAI pilots stall because enterprises prove that models can generate outputs but do not build the operating model that turns ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

AUSTIN, Texas--(BUSINESS WIRE)--Planview, the leading end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD), today released new research revealing that ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

As a fractional chief operating officer and business coach and consultant, I often end up discussing what value my client’s business delivers and how they deliver it. Most businesses are pretty clear ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating ...