Editor’s Note: Click on the words highlighted in this story to pull up a definition and short research summary. Portage, Mich. - Portage, Mich., is more than 500 miles from the ocean—so students here ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

For decades, enterprise knowledge bases have been repositories filled with articles, manuals, and FAQ documents. Even though these “filing cabinets” of documents have been digitized in recent years, ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

The more children know about a subject, the easier they’ll find it to read and understand a passage about that topic. It’s a simple idea that’s backed up by research: Studies have shown that students ...