LONDON & BOULDER, Colo.--(BUSINESS WIRE)--Eggplant, the customer experience optimization specialist, today announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite. The new ...

Global fintech investments increased dramatically from 2010 to 2019, peaking at $216.8 billion. In 2021, this number rose to over $229 billion, driven by the demand for seamless, secure financial ...

Even though most companies believe that AST is useful, few companies can claim actual success. Various user group postings and a comprehensive survey conducted by IDT over the course of one year in ...

Usability evaluation and testing constitute a critical component in the design and refinement of interactive systems, ensuring that products are not only functional but also intuitive and efficient ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

LONDON & BOULDER, Colo.--(BUSINESS WIRE)--Eggplant, the customer experience optimization specialist, today announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite. These ...