abc27

Efforts to route calls to 988 lifeline by location vs. area code

(WHTM) — It has been three months since the 988 Suicide and Crisis lifeline rolled out, centers are seeing a rise in call volume. However, those calls are dispatched by area code which means if ...
CNN

988 mental health crisis calls may soon be routed based on location rather than area code

The US Federal Communications Commission has taken the first step toward adopting a rule that would require telecommunications companies to route calls to the 988 suicide and crisis lifeline based on ...