Developer Q&A site Stack Overflow is launching a new program today that will give AI companies access to its knowledge base through a new API, aptly named OverflowAPI. The launch partner for this is ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Visual Studio devs who have become dependent upon GitHub Copilot AI assistance will have to wait a while for a hot new feature already available in Visual Studio Code. The more complex architecture of ...

OpenAI expands ChatGPT plugin support, enhancing its capabilities and allowing access to up-to-date information. Initial plugins include a web browser, code interpreter, and open-source retrieval ...

Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, ...

Each new account team member needs to be educated on your business, products, processes, contracts and the people responsible for them. Such a transition at the end of a critical quarter or technology ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...